External forces are reshaping our world, and service design within it: technology, AI, economic pressure, and shifting definitions of value and even what is human. Understanding what will lastingly change how we work means cutting through the noise and developing the strategic awareness to see what actually counts.

This track focuses on making those forces tangible: real shifts, real implications, and the trade-offs they create for teams and organisations. So you can go from reactive to strategically equipped. Below, you’ll find every keynote, panel, and workshop that takes on this track.