Moderated by
Lou Viana
Lou Viana is a strategic design and research leader in fashion working at the intersection of fashion, design, and organisational studies. His work examines the structures and assumptions that underpin the fashion industry, with a particular focus on how alternative models and practices can be articulated through design.
He holds a PhD in Design, and his research explores the role of strategic design in facilitating collaborative transformations within fashion organisations. His interests lie in the relationship between design methodologies, organisational processes, and cultural production, with an emphasis on how knowledge is generated and applied across creative and operational contexts.
He develops his professional practice in the field of strategic design and consumer research within the fashion industry, at Mango, contributing to the integration of consumer insight, cultural analysis, and service design into decision-making processes.
Alongside his professional practice, he engages in academic work and teaching, contributing to the formation of new perspectives in fashion and design.
Panellists
Fouad Jalloul
Fouad runs design and product teams that ship services people actually use, inside organizations where delivery is hard. As Director of Service Design at the Government of Alberta, he leads the service design practice across government, having grown a 40+ person practice to more than 100. His career spans public sector, energy, social services, and transportation — usually building a design team where there hadn’t been one. His approach is consistent: get the problem right before solving it, ship something real inside systems that don’t like to move fast, and build things people will actually use. Increasingly, that means helping teams put AI to work without cutting corners on quality.
Himanshu Rohilla
Himanshu works with organisations navigating complexity through service design, systems thinking, and collaborative transformation. As a Service Design leader at CGI, he brings experience working with startups as well as global organizations like IKEA and Tetra Pak across digital, organisational, and sustainability transitions.
His work is built on understanding the conditions that enable people to learn, relate, and act together within organisations. He is particularly curious about how shared understanding emerges, how judgment develops under uncertainty, and how organisations create space for meaningful collaboration and collective action.
Alongside his practice, he has taught design at university level and continues to mentor, teach, and speak on design, transformation, and systems thinking. His work is guided by a belief that meaningful change depends not only on better solutions, but on cultivating better relationships between people, organisations, and the systems they inhabit.
Manjari Sahu
Manjari Sahu is an Indian-born Dutch Designer, currently serving as Design Lead at Rabobank, with over 12 years of experience working across India, the USA, and Europe. Her work spans at the intersection of design, technology, and business. She holds a master’s degree in Design for Interaction from Carnegie Mellon University, with a minor in Business Studies.
Starting her career in industrial and retail design in India, Manjari expanded into user experience and service design, working with organizations including VanBerlo, Accenture, and Philips to deliver award-winning global projects. At Rabobank, she brings customer-centricity to life across journeys, teams, and organizational structures.
Manjari is driven by the belief that design can shape more meaningful, and resilient futures. By bridging strategy and execution – and connecting people, systems, and services – she helps organizations turn complexity into clarity, and vision into impactful change.
Her projects have won several design awards over the years, including Core 77, Red Dot, IF Awards & Adobe Design Achievement Awards.
Carole Thomachot
Born in France and raised in Belgium, Carole always loved pushing herself by switching countries and diving into new work scenes.
After more than 15 years in communication and editorial, she decided to move to Madrid and shift her focus to UX/UI and Service Design.
As a Service and Strategic Designer at EGGS by Sopra Steria, she got the opportunity to be part of strategic projects that focus on creating meaningful user experiences, supporting teams during complex moments of transformation, and impacting work culture.
Carole’s true passion is diving deep into understanding users’ and organizations’ needs and translating those insights into impactful design solutions that genuinely resonate with people.
She has extensive experience across multiple sectors, including aerospace, banking, retail, and public administration. She is also passionate about health technology and social innovation.